Abington Cole + Ellery is conducting an investigation regarding the business practices of The Retail Equation and retailers utilizing its services. Retailers that use or have used The Retail Equation include, but are not limited to, Best Buy, J.C. Penney, Home Depot, Victoria's Secret, Bath & Body Works, and Sephora.
The Retail Equation provides "retail transaction optimization solutions." The Retail Equation's Verify Return Authorization System uses statistical modeling and analytics to detect "fraudulent and abusive" behavior when returns are processed at return counters of retailers utilizing the system.
Consumers are complaining that The Retail Equation's Verify Return Authorization System may be denying valid returns in violation of the return policies of the various retailers utilizing the system. If you are a consumer who has had a valid return denied at a retailer and would like to participate in a class action lawsuit regarding this matter, please submit your information via the form on this webpage.
This website is not associated with nor authorized by The Retail Equation or any of its partners or affiliates.